General sales conditions

1 - FIELD OF APPLICATION

The following terms and conditions apply to export trade customers only.
By placing an order, the dealer aknowledge acceptance of the terms and conditions.
This english version has been translated in order to help our foreign customers, the original document in french is the only one to be considered as a legal document.
These conditions prevail on all other conditions existing on other documents, except special derogation duely written.
Present terms and conditions can be amended at any time by Arezzo.

2 - DEALERS

The dealer must provide Arezzo with an official proof of his dealers status.

3 - ORDERS

Minimum order is 150 Euros.

Orders can be placed:
By Internet, at www.di-arezzo.com, 7 days a week, 24 hours a day.
Personal login and password are mandatory to access the dealer's reserved site. These will be provided to the dealers following receipt of their proof of status.
By phone: +33.(0)1.44.76.80.24, Monday to Friday, from 10am to 6pm
By fax: +33.(0)1.44.76.80.15
By mail: Arezzo, 160 rue Montmartre, 75002 Paris, France

4 - PRICES

Our prices are expressed in Euros. They do not include shipping costs. Foreign currencies are provided only as an indication.
Products can also be invoiced in selected foreign currencies (UK pound, US dollar, Canadian dollar, Yen, Sfr). Exchange rates will be the ones used by Arezzo on date of invoice.

5 - DISCOUNT

Dealers are entitled to following professionnal discount:
Yearly orders up to 1,500 Euros = 20%
Yearly orders over 1,500 Euros = 33%
+ 5% for yearly orders > 5,000 Euros
+ 7% for yearly orders > 7,000 Euros

All items are sold on a firm sale basis.
Arezzo retains title on all goods supplied until such time as they have been paid in full.
Dealer discount cannot be combined with any other discounts or promotions on the site, including sales and destocking.

6 - PAYMENT

First three orders will be supplied on a pro-forma basis.
On receipt of satisfactory bank references, a 30 day end of month line of credit will be available.
Payment can be settled :
- by credit card (CB, Visa, Mastercard, Eurocard) through our secured payment system (Sogenactif - Société générale)
- by bank transfer at:
AREZZO - 160 rue Montmartre, 75002 Paris
RIB : 30003 - 03085 - 00020250100 - 64
BIC- SWIFT : SOGEFRPP
IBAN : FR76 30003 03085 00020250100 64

7 - DELIVERY

Lead time depends on ordered product availability and obviously on country of destination.
Most products will be shipped within three to seven working days.
Back orders will be shipped with the following order.
The goods travel at customer risks. In case of missing products, all claims should be made within 48 hours of receipt.
Shipping charges are at least 20 Euros, depending on destination. Shipment is made by carrier only (DHL, UPS, FedEx...)

8 - DISPUTE

Returns will not be accepted without an RMA. Please return your package to the address given to you by our Customer Service department when you received your RMA.
In the event of litigation, dealers will address themselves by priority to the company to obtain a friendly solution.
The present contract is subject to French law. If an amicable solution can not be found in the event of a dispute, attribution of competence will be held through the Court of Paris, France, whatever the place of delivery and the means of payment.

9 - LEGAL

Privacy Policy: in accordance with the laws on Computers and your Rights (French law No. 78-17 of 06-01-1978), you retain the right to access, rectify, and remove any data that concerns you. You can exercise this right online by sending an email request via our contact form or by writing to the following address:

AREZZO
Service Clients
160 rue Montmartre
75002 Paris
France

Personal information is for the sole use of Arezzo.
Arezzo does not sell nor rent its customers' email addresses and personal data.
Our website is registered with the CNIL (French National Centre for Computer Rights) under the number 749157.